General Shipping Information:

If you have a question about our shipping policy or need help placing your order, please contact Customer Service. customerservice@mclarencustomgrills.com

Standard Orders:

Processing/Shipping: Orders received by 2 pm Eastern Stand Time will ship within 24 Hours. Orders received after 2 pm will ship within 24-48 hours. Delivery: Up to 7-10 business days, from the time your order ships.

*Please note that due to increased demand, shipping may be delayed as we roll out all our new products.*

Returns:

Contact Customer Service at customerservice@mclarencustomgrills.com.

Multiple Items:

Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive separate shipping confirmation e-mails.

Note:

You must be able to receive parcel delivery at your residence, or your delivery may be denied.Items cannot be shipped to PO Boxes.

RETURN POLICY:

Items purchased through McLarenCustomGrills.com that are unused and in their original packaging may be returned within 30 days of purchase. Upon receipt and inspection of the item(s) by McLaren Custom Grills, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are non-refundable for orders.

Return Policy Exceptions Shipping charges are non-refundable. Please contact Customer Service at customerservice@mclarencustomgrills.com.

Damaged, Defective or Missing Items:

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact customerservice@mclarencustomgrills.com.